Every MUM-MADE kit comes gift wrapped in tissue paper | We ship worldwide

MUM-MADE Delivery & Returns Policy

UK Delivery

Standard UK Delivery Up to 31kg *


48 hrs tracked UK Delivery Up to 31kg:**


Next Working Day UK Delivery up to 15kg**


Next Working Day UK Delivery over 15kg up to 31kg**


Standard delivery:  1-2 business day processing time, 2-5 business days delivery time

** 48 hrs Tracked UK Delivery: 1 business day processing time. Available for orders placed before 11:59 am. 

*** Next Working Day Tracked UK Delivery: 1 business day processing time. Available for orders placed before 11:59 am. 


Europe & International Delivery

Standard European Economic Area Delivery (not trackable) * £2

European Economic Area Tracked Delivery **

from £5

International Tracked Delivery **

from £10


Standard delivery:  1-2 business days processing time, 5-10 business days delivery time

** Tracked delivery: 1-3 business days processing time, 5-10 business days delivery time



We are happy to refund any item from the e-shop (including sale items and excluding gift cards) within 14 days from date of arrival, if for any reason you change your mind and only if the item is unopened and in the same condition as delivered.

Full purchase price of the item(s) returned successfully within 14 days of arrival will be credited to the account that was originally used to purchase the items.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@toucanbox.com

To return your product, you should mail your product to: toucanBox Unit 13, The Heathrow Estate , Silver Jubilee Way,Hounslow TW4 6NF ,United Kingdom